FAQs

GENERAL QUESTIONS

What’s your warranty Policy?

Usually, our RMA rate is below 0.2% since we have strict quality control system. Our warranty period is 12 months.

How can I become your exclusive dealer?

Well, we’d say it depends on different regions, for more details, please consult our sales representatives.

Do you accept OEM project?

OEM order is warmly welcomed in DICCUE and we have lots of successful experiences in doing OEM projects. What’s more, we have design team who can give you the professional suggestions on package, silk printing,earphone design,sound adjusted etc.

Which Side is Which?

Most IEMs will have “L” and “R” labelled on them for left and right. In the case that they are not labeled, they may be colour-coded with red and blue. The side with red is for the right ear, while blue is for the left.

How to properly care for your IEMs

After each use, it would be best to wipe them down so sweat and oil is removed. If there are no filters on the nozzle, you should also use a wax cleaning tool to extract any build-up in the nozzle area. Then using the three/four method or “over and under” method to wrap them up and put them in a carrying case. Try to keep them in a clean, dry place and never let any moisture into the nozzle. Never wrap your earphones around your iPod or music player and never wrap them too tightly. Take very good care of the cable, especially on IEMs without removable cables, as cables are usually the first to break and once they do you can’t listen your earphones anymore.

Questions and Answers for Earphone Cables

Q: I’ve got an idea for a cable or a question about DIY, can I run it by you? A: You can have all the free advice that you’d like. We are also willing to design a cable that is different from existing offerings that incorporates whatever you might need or are looking for; we do this all the time and it’s nothing new to us.

Q: Do you offer Cable X, Y, or Z? A: If we can build it, you can order it. There aren’t real many exceptions. If you want a hardwire recable (Grado, Beyers, Audio Technica, Denon) you will be pleased to know that this is now an option on our Molecule cable, just pick the appropriate option for headphone type – for mail-in hardwire or we can set up the cable so you can easily solder it yourself to your headphones.

Q: What about IEM cables? We now offer cables for most IEMs. Some have such strange connectors that it would cost a fortune to get custom molds made, but the most popular IEMs are now represented.

Q: How should I care for my cable? A: Keep it away from sources of heat and moisture (don’t leave it against a super hot aluminum panel, for example), don’t rub it against abrasive things, do not kink it sharply (although it can handle it) or yank on the cable itself to disconnect it (firmly grasp the connector itself to disconnect it).

Q: Are your cables flexible/compact? A: It doesn’t get any more small and flexible than my “Molecule” headphone line. We use a special braiding technique, practical sleeving choices, and one of the most soft and flexible wires in the business.

Q: When’s my stuff coming? A: When it’s done. We keep production limited to a couple cable builds per day to make sure we’re at the top of our game and have plenty of time to test the cables out in our reference setup to see they are to our liking. We don’t run a cable sweatshop, at least not yet. Usually when you order we can give you an estimate for shipping based on your position in line.

Q: Why should I buy from you in the first place? A: We will make you exactly what you want and we are honest about which materials we use and why we use them as everything in our cables is there for a reason. It is a popular tactic nowadays to generate excitement about a product on the basis of withholding information and letting the customer’s imagination run wild as to what might be inside the cable, but it goes against what we believe in – that the truth of what goes into our cables is more interesting than any fictitious qualities we could attribute to our products. We are very active in communicating with you so that there is no uncertainty during the buying and ownership process. We value good sound and aesthetics equally, having a “nice” cable is as much a part of the ownership experience as enjoying the newfound sound quality.

OTHER QUESTIONS

What kind of payment do you accepted?

Payment welcome T/T, West Union and Paypal.

Can you provide free samples?

Sorry, Free samples are not available for the high value of the goods. But after you place the OEM order, samples cost would be return.

Where can I download the latest catalogs?

You could download our latest catalogs on our website Navigation of “Download”.

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